FAQs
AIO Legal Services Ltd is a legal services practice incorporated in England and Wales. The firm provides legal and regulatory advisory services to businesses, entrepreneurs, technology companies and international organisations. The firm’s services focus on commercial contracts, business law, regulatory compliance, data protection, anti-money laundering compliance, technology law and related commercial matters.
Where is the physical location of your law firm?
We are located at 960 Capability Green Business Park, Luton, England, LU1 3PE
Can your firm conduct civil litigation services?
AIO Legal Services Ltd does not currently hold authorisation to conduct litigation as a reserved legal activity. Any reserved legal activities undertaken by Ahmed Othman are carried out solely pursuant to his individual authorisation as a CILEx Lawyer and not through the firm.
Does the firm hold client money?
The firm does not ordinarily operate a client account or hold client money. Should circumstances arise where client money may need to be handled, this will only occur in accordance with applicable regulatory requirements and authorised procedures.
How are fees charged?
The firm offers a range of fee structures depending upon the nature of the matter, including:
- Fixed fees.
- Hourly rates.
- Retainer arrangements.
- Subscription-based compliance services.
- Project-based pricing.
Clients will receive clear information regarding fees and costs before work commences.
How does the firm protect confidential information?
The firm is committed to protecting client confidentiality and personal data. Appropriate technical, organisational and administrative safeguards are maintained to protect information from unauthorised access, disclosure, loss or misuse. The firm complies with the UK GDPR and Data Protection Act 2018.
What happens if I have a complaint?
The firm maintains a formal Complaints Procedure designed to ensure complaints are handled fairly, promptly and transparently. Clients are encouraged to raise any concerns as soon as possible so that the firm may seek to resolve them efficiently.
Details of the Complaints Procedure are available upon request and are provided to clients at the commencement of instructions.
Does the firm carry professional indemnity insurance?
Yes. The firm maintains professional indemnity insurance in accordance with applicable regulatory requirements to protect clients and support the firm’s professional obligations.
Does the firm undertake anti-money laundering checks?
Yes. The firm is required by law to undertake anti-money laundering and identity verification checks in certain circumstances. Clients may therefore be asked to provide identification documents and information regarding the source of funds or source of wealth, where appropriate.
Can the firm act for international clients?
Yes. The firm regularly advises international businesses and clients involved in cross-border commercial activities. Services are provided in accordance with applicable legal, regulatory and jurisdictional requirements.
Does the firm use technology and artificial intelligence?
The firm utilises appropriate technology to improve efficiency, client service and operational effectiveness. Any use of technology is subject to confidentiality obligations, data protection requirements and professional standards.
How can I contact the firm?
Clients may contact the firm by telephone, email or through the firm’s website. Contact details are published on the firm’s website and engagement documentation. The firm is committed to providing responsive, professional and commercially focused legal services whilst maintaining the highest standards of integrity, independence and client care.
For more details, please email AIO Legal Services
This FAQ content is subject to the contract between AIO Services and the client on each service or order and subject to the Terms of Service, which you can access here.